HVAC Experts – Bluffton, SC
The HVAC experts at Dean Custom Air have been in business for over 50 years and we attribute our success to delivering first-rate HVAC services and always being dedicated to our customers.
If you need HVAC services, installations, or maintenance, you can’t go wrong with Dean Custom Air!
Our Customer Reviews
All of us at Dean Custom Air value the feedback we receive from our customers. We’re committed to excellence and know the only way to remain the premier HVAC service provider in the area is to continuously improve.
Some of the feedback we’ve received includes:
“…Their Technicians are always on time, courteous, knowledgeable, and efficient…”
“We have over 200 properties in Savannah that they take care of and he is always available and always takes care of our needs. They are quick to respond and get our units serviced or repaired within a 24 hour period. Best ac company I have ever worked with!”
“How refreshing to hire a company that still puts the customer first! From start to finish, Dean Custom Air provided us with excellent service!! Professional and courteous customer service and support staff…”
“I want to make sure that the tech that serviced our HVAC’s yesterday was outstanding. He alone is probably the reason why we will continue to use Dean when our annual contract ends. ~ Barry L. Drucker”
“I have sold my home in Okatie. Because you have been reliable and provided good service, I am referring your company to the new owners. Thank you for your many years of maintaining our HVAC system”. ~ Joan Gualdoni
“Jesus Gonzales came to our home yesterday for our seasonal maintenance. I just wanted to say that he was great. He was professional, nice, and did a super job. We will definitely ask for him as our technician for our next maintenance check”. ~Diane & David Sesler
Anna Malkin
21:26 08 Mar 23
Lauren Carroll (Lorang)
19:46 08 Mar 23
Matthew had the unfortunate job of letting me know my compressor was out on my AC. He was so informative, professional, and nice. He answered all my questions and I felt he was very honest about what he thought I should do when looking at all the options. I also thought the quote I received was very reasonable, I had gotten a quote from a competitor that was outrageous so I was so relieved that the quote from Dean's was in my budget. I would definitely consider using this company again and can't speak highly enough of the technician that came out!
collin murphy
20:30 03 Mar 23
Horace was professional, knowledgeable, and respectful as he always is. He is a pleasure to talk and kind around my family. He spent extra time making sure everything was working and firing properly after identifying the issue which saved us during the heatwave.
JTW
01:30 28 Dec 22
Guy names Mathew came though and figured out what the problem with my heating system. He told me exactly what the diagnosis was. Comes to find out it didn't have the auxiliary, or secondary heat function wasn't enabled. Thank you very much Mathew. I hope I read your name right. Fern Rd is where I am located. I would have given 5 stars but to me it took a little to long for Dean Custom Air to come. Wasn't Mathews fault. Maybe something else is the reason, but again Mathew had great service, and very respectful. Have a great day/night.
Dax Burt
01:14 28 Dec 22
Brian Guthrie
16:19 27 Dec 22
Jesus is a great tech, and asset to your org. I've had a couple of HVAC units replaced at my property in the past by your firm and have been very satisfied.This year the day after Christmas Jesus came out (2 hours after I called your office) and fixed a 40 amp unit -- had arching and bad connection near the handler in the attic and bad Capacitator on the outside unit. Great job, you're good as company. Thanks!
Richard Hamner
20:39 12 Dec 22
Stellar service was provided again by Isaac, the Dean's air conditioning technician. Isaac was very deliberate in his HVAC maintenance work and he answered all my questions thoroughly. I must say that Isaac represents Deans business very well! I look forward to his next visit in the spring. Lastly I wish to express my appreciation for Isaac's honesty and ethics, unlike the awful treatment I received from my hometown HVAC business, which thrives on expensive replacement systems, even though they're not needed. Many thanks again.
*DDP* FitnessFiend
17:31 22 Nov 22
Dwayne was the name of my technician if I’m not mistaken, really good technician and awesome guy both times I met him. Knows his stuff and will get you taken care of!
Gina Burgess
20:43 20 Oct 22
Great service even though disappointed with cost of replacing warranted part. $200.00 part cost $1200 when all finished. Not Companies fault just overpriced times we live in. A/c works so all good!
Daniel Morgan
14:51 13 Sep 22
Dean Custom Air were extremely accommodating during a busy time and handled our new AC installation timely and professionally.
Thomas Hennings
20:58 12 Sep 22
These boys were great. 10 out of 10. Outstanding job. Thanks
Bill Camp
17:44 06 Sep 22
Installed replacement ac unit and air handler. I know that I can always count on Dean Custom Air for top quality equipment and service and today was no different.
Joan Holloway
17:24 28 Aug 22
I highly recommend Dean Custom Air. They are a 5 star plus company and have a very knowledgeable staff. From the Schedulers to the techs. I had an issues with my HVAC I called and was scheduled promptly and the issues was handled professionally by a very top notch Technician, Doug, he listened closely when I explained the issues and then he trouble shooted them and had the unit up and running in no time. Very clean, fast and efficient tech Doug is. Thank you very much!!
James Collins
22:55 17 Aug 22
Had to make an emergency call for my unit that wasn’t working. The tech, Dwayne, showed up a few hours later and took care of my issue quickly. He was professional and courteous. I have had my units serviced by Dean at 2 different addresses for a few years now and this is why I stay a customer.
Scott Rowden
13:22 12 Aug 22
We had an EXCELLENT/OUTSTANDING installation performed by Chad and Joaquin on 8/11/22!! They worked in a very hot house/day (old unit had been out 6 days) and around and through periods of fairly heavy rain. And they removed our old HVAC unit and installed a new Carrier unit in about 3 1/2 hours! We are extremely pleased and were able to sleep in a cool house yesterday evening and their cleanup was GREAT and performed completely before they left! Very professional workmen who represent Deans extremely well!!
Virginia Rotella
23:44 10 Aug 22
Our 20 year old ac with heat pump died. Dean gave us a prompt service call, then proposal for replacement. Mary’s explanations for what to choose (efficiency and brands) was easy to understand. She is delightful to deal with. Our technicians were able to coordinate scheduling with the general contractor replacing the decking that holds the outside part of the system. They were courteous and efficient, communicating well with us. We are so pleased. We are cool! So are the folks at Dean! Highly recommend them.
Michael Sampogna
22:07 09 Aug 22
Sean and Joaquin were professional in their work. Neat and clean installation. Explained the use and operation of the new hi-tech thermostat.
Eric Greenway
13:26 11 Jul 22
Michael Bennett
22:46 24 Jun 22
Fantastic service from Mary in the home office all the way through to the service technician's, Chad and Joaquin!Mary was very professional to work with and in fact, she was able to get us the best deal on a quality Carrier complete AC/heat pump system, beating out 4 other local businesses!! Not only did she have the best products and prices, she went above and beyond by having it installed the very next day so that our bridal boutique could serve our customers in a pleasantly cool environment!The installation technician's were on time, efficient, and left our store cleaner than they found it.We Highly Recommend Dean Custom Air as this is not the first time they have risen to the occasion for us with this being our 5th install of complete hvac system's in various homes and businesses with them, we are a very happy and loyal customer!!🥰5 Stars is not enough to properly identify how impressed we are by our entire experience each and every time we have utilized this company!!
Gigi Harris
21:38 12 Jun 22
From my first point of contact with the young lady who answered my call, the client service experience was outstanding.Mary Smoak connected with me, scheduled an appointment for the next day and spoke to me using an HVAC vocabulary I understood, including pictures from the attic! Mary explained what we needed, why and, how HVAC system components work together. I received an overview of system options, vendors, pricing and, a timeline for installation.Mary answered my additional questions throughly in a subsequent email and we scheduled the installation.Chad and Joaquin were timely, kind, professional, and quiet. Chad explained he would be working on the exterior removal and install and, Joaquin explained he was responsible for removal and install of the air handler. They were terrific and quite efficient.Truly, this was an outstanding service experience which I have shared with friends and clients since. It’s a pleasure to refer kindness, efficiency and quality to others.By the way, Mary is a star ⭐️Thank you!
Dolly Brown
21:13 06 Jun 22
Maureen Collins
18:06 06 Jun 22
ladyfish productions
00:41 04 Jun 22
Dean was great. From start to finish our experience was great considering it was 90 degrees in our home. Mary and the entire team did an unbelievable job making us feel comfortable in a hot situation 🥵. Not only did they help us but they did a complete ac replacement in just under 2 hours. Thank you Dean and Mary, you have been unbelievable!!!👍
Dean Young
00:00 02 Jun 22
Brian Land
21:34 01 Jun 22
Connie Eisaman
21:44 23 May 22
The workmen removed and replaced an air handler. They were careful to cover the floors everywhere they walked and worked efficiently as a team. Best if all, it is already cooler in the house!
Tim Carlson
18:06 19 May 22
Frank Koehn
20:56 18 May 22
Lauren Claverie
16:43 18 May 22
Dean Custom Air was very prompt, reliable and so helpful in our new HVAC unit. The installers were extremely polite and professional. Highly recommend!
Billy Blanke
14:43 18 May 22
Technician was prompt, courteous and professional
Mary Ellen Parks
14:38 18 May 22
Tevin I as very professional and did a thorough job taking care of our HVAC system.
litzy sanchez
23:48 14 May 22
i would like to thank Isaac for the help! great guy and very professional. thanks dean custom air!
Leigh Amburgey
22:20 13 May 22
Horace was great!
Keri Schifano
17:51 13 May 22
Dean of Myrtle beach is the Best!! Always professional and knowledgeable. I trust them to always tell me the truth and fix the problem. Todd is very knowledgeable and I trust him implicitly. I have been a trusted customer for 12 years. Never had a problem they couldn’t fix. Very pleased with their services. Thank you Todd and staff!!
Tracy Mingione
16:54 13 May 22
The crew that installed the AC unit in my home on 5/13 was professional, clean, and courteous. Would definitely recommend to anyone.
Gabriela Reyes
14:03 13 May 22
Isaac F. Is very awesome, He maintains focused and honest and above all respectful.
Milton Rivas
11:16 13 May 22
Dean Custom Air is who you want fixing your air! Isaac took care of everything, he was punctual, polite & productive! I recommend Dean Custom Air! Ask for Isaac!
jorge nunez
02:07 13 May 22
Isaac does an amazing job, has high value’s , and really cares about his job. Very profesional and responsible. I recommend Isaac as a tech.
Noemi Vasquez
01:01 13 May 22
Dean Custom Air has excellent customer service! Isaac Florez, one of there technicians, did a great job in repairing our system. He was on time, well mannered, and professional. I am very pleased with the results. I would highly recommend this company to family and friends!
Ricky Flores
00:24 13 May 22
Dean Custom Air has great customer service I will recommend them to family and friends in a heart beat! Isaac Florez one of their technicians was very professional well mannered and got the job done right with employees like him is what makes the company excellent! I won't trust my AC with no one else! God bless them!
Dennis Gortarez
23:51 12 May 22
Isaac was excelente!
J. Ham
18:03 12 May 22
Horace was prompt, professional and courteous! Did a thorough cleaning of our ac system and explained what he was doing each step of the way! Highly recommended!!
Sheila Brown
15:44 10 May 22
Excellent work
Darian kaminsky
21:54 09 May 22
Arshdeep Kahlon (flywithkahlon)
20:29 08 May 22
Horace repaired the HVAC system in my fairly new townhome - his responsiveness, diligence & professionalism was outstanding and he even took the time to explain the repair to me (and it’s causes) in order to mitigate the failure condition from occurring in the future.
Miss Aurita
13:56 07 May 22
Daniel was excellent
Cheryl Baker
17:20 06 May 22
Technician was very professional and was quick in figuring out what was wrong with our A/C unit.
J Emerson
21:39 05 May 22
The Dean Custom Air technician was friendly, efficient and thorough. He clearly explained what the problem was and what was required to get the system running again.
Yoka Williams
17:56 05 May 22
New construction home the builder used this company, no issues until the 4 days out of my one year warranty. My AC went out, unfortunately it was after hours but fortunately the tech that contacted me was Matt. Matt advised me of what to do, I was lucky again to have him come out today for the service call. This guy is amazing very knowledgeable in what he does and the way he explains everything & make sure you understand, let you know he love what he do & I am thankful for him. THANK YOU MATT; )
I Phillips
15:48 05 May 22
The air conditioning was not working. Matthew corrected the problem and gave us an inservice on the system. Very professional and very good customer service.
Isaias Martinez
23:25 04 May 22
Great service from Dean, would recommend their services. Isaac did a great job, I was very pleased with the customer service.
Belen M Martinez
23:18 04 May 22
Dean did a great job in repairing/maintaining our system. Isaac did a great job and would recommend Dean Custom air to friends!
Jr Florez
23:18 04 May 22
Very quick, respectful and professional! Outstanding service! Isaac Florez was amazing!
Kathy Ross
20:10 04 May 22
Matthew was the technician that responded for the issue we had. He was extremely competent, thorough, and knowledgeable with a friendly personality. He made sure to answer any questions we had before he left. We would recommend him with high regards.
Michael Moore
20:12 03 May 22
Quick response and excellent service. Matthew was the tech. He explained a lot to me about my heat pump. The system was not cooling and he took care of it. Dean Custom Air has excellent customer service and knowledgeable field technicians.
Bonnie Sotire
16:44 02 May 22
Horace was wonderful…meticulous and thorough….he went above and beyond answering our questions….and he spent a lot of time making sure everything was right.
Sasha McBrayer
23:20 30 Apr 22
Fantastic service. Great attention to detail. Very pleased. Would definitely recommend.
Shea Lott
18:54 26 Apr 22
Matt was great and very informative!
Doug Newsom
16:54 26 Apr 22
After placing the service call around 9:30 PM, with a very professional after hours agent, I had a call back within 30 minutes. The technician said he couldn’t make it that night and told me that if I didn’t receive a call from the dispatcher by 9 AM the next morning to call. However Dean Air called me back prior to 9 AM and said they would have a service technician at my house that day. They said the technician would call before they came which they did. Daniel, the service technician, arrived before noon and was very polite and professional. He explained the problem, the temporary fix and what they were going to do to permanently fix it. He also let me know that if I registered my Carrier air conditioner it would double the warranty.
Nancy Golden
15:54 26 Apr 22
Julian (Jeasy1911)
15:38 26 Apr 22
There was something that wasn't plugged in so the condenser wasn't running. Technician named Matt came out and got me up and running. He was very nice and helpful also gave us some other good and helpful advice.
John Rathgeber
18:38 25 Apr 22
J Gman
14:07 25 Apr 22
Awesome service, Daniel (HVAC Repairman) quick to show and diagnose the problem. Within 15 minutes the unite was cooling again.
Jennifer Gavin
22:11 24 Apr 22
Matt has serviced our ac system twice and is incredible. Polite, efficient, knowledgeable and really good with our dogs. We really like and appreciate him.
Patti Maffett
15:59 23 Apr 22
Isaac explained what he would be doing when he arrived and worked professionally for the entire time.
Bonnie Hill
02:09 23 Apr 22
Daniel came shortly after calling and was helpful and professional. Great service!
Closer to truth
17:12 22 Apr 22
Larry Remble
15:15 22 Apr 22
Always professional service technicians
Bobby
14:44 22 Apr 22
The Tech Mr. Horace was awesome, very knowledgeable and took the time to explain what he was doing to me. He also made sure That all my questions and concerns where address. Thank you Dean Custom Air!!!!! Also he was very professional and approachable!!!!
Natalie Muldrow
23:14 20 Apr 22
The service technician Horace is A1. Horace is very professional and knowledgeable about the system.
Pete and Cheryl Gaillard
20:14 20 Apr 22
The technician was on time and completed maintenance of my HVAC professionally and efficiently.
Phil Hodges
18:32 20 Apr 22
Victoria Stoble
16:08 20 Apr 22
Joan Isaacson
14:52 20 Apr 22
Our technician Tevin arrived promptly and took care of our semi-annual maintenance efficiently and professionally. He is a wonderful representative of Dean Custom Air. We would look forward to his return in the fall.
Sebastian
19:49 19 Apr 22
I like Matthew. I'm ex-military, and he was timely, informative and professional. Traits I can always appreciate! 👍🏽
Justin F
13:06 19 Apr 22
Mary Smoak is the best. Great price and the 2 guys who did the install only took 2 hours. Best deal and service bar none, and I've dealt with nearly every company out there.
John Kenny
10:47 19 Apr 22
Hank Spangler
18:17 18 Apr 22
Just had our second HVAC system installed by Dean Custom Air. As always, their technicians, Matthew and Joaquin, were prompt, efficient and thorough in explaining the features and operating of the equipment. A special thanks to Mary for answering our many questions concerning the options for our home.
james Stitt
14:57 18 Apr 22
Isaac did a great job abs a pleasure having him do our service abs be in our home
Linda Bean
17:26 11 Apr 22
Recommended by neighbors and Dean's did not disappoint! Gabriel was professional and fun to chat with. Explained everything to me. Prompt, courteous. Their annual service agreement is a great value!
Pam Lats
17:48 09 Apr 22
Techs are thorough and respectful!
Joseph Perkins
18:02 03 Apr 22
Same day service was great
Bob Spielman
17:40 01 Apr 22
We have been a loyal customer of Dean Custom Air for 9 years. They have always been very responsive to both maintenance and repair of our HVAC system over this time period. Most recently we purchased an upgraded system to replace the old one. The new heating unit was defective from the factory.. Dean did everything possible to get our system running properly, including contacting the manufacturer directly to get a new unit promptly. The whole Team from Sales manager, General Manager, Tech manager, to top Tech expert came to our house to make certain the system was installed and ran properly. Highly recommend Dean Custom Air!
Telisha Edwards
20:26 31 Mar 22
I made a call into Dean Custom Air due to the unit not working. They came out the same day as their schedule allowed them to work me in. Melissa and Mary were my contacts in the office and they treated us like family. They took care of us right away and we greatly appreciate it..
Luke Purdham
15:33 19 Mar 22
Dean Custom Air was very prompt and professional, they were here within 5 days of me scheduling an appointment and the whole install only took around 4 hours. Very impressed and satisfied with their work!
Lynn peters
04:12 16 Mar 22
Mary at Dean Custom Air was extremely helpful through the whole process of replacing our HVAC system. She explained everything well and gave me good advice about all the options. Even in these times of supply chain issues, Dean was able to get the unit I needed and it was installed in a timely manner. Plus they followed up and reminded me to register the equipment so the warranty remained valid. I would recommend Dean for their friendly, efficient and helpful work.
Rychard Mysliwiec
02:54 16 Mar 22
jay singh
01:24 01 Mar 22
Fast unloading
Betty Sibert
20:15 16 Feb 22
The two men who came were so polite and very clean and took their time making sure everything was completed. They arrived on time and worked the whole time they were there. I have lived there 2 1/2 years had maintenance at least 6 times and felt this was the best ever done. Thank you.
Joan Gualdoni
17:24 03 Feb 22
The service techs are knowledgeable, efficient and dependable. They have serviced, repaired and installed new equipment as well as conducting service calls twice a year for maintenance. The one and only time a service call went awry, I called Deans and a supervisor and techs came out immediately to inspect and correct the omission. I highly recommend the company because they came when needed and got the job done.
Tony Gartner
00:04 28 Jan 22
We had an issue with our HVAC unit during a recent cold snap. Dean responded quickly and their technician ( Daniel ) was very through in detecting the problem. Since the problem ultimately required a factory part replacement, Daniel worked an alternative that temporarily kept the unit working until the factory part could be obtained. It saved us.
Debbie McNamara
17:55 28 Sep 21
Enrekae was the service technician yesterday, he was very thorough to investigate what the issue was with our air conditioning unit. We are very pleased with Dean Custom Air and the service we received from Enrekae, he is a great asset to your organization.
Gail Malcolm
16:46 23 Sep 21
I‘ve been a satisfied customer of this business since moving to Hilton Head six years ago. Whenever I’ve had a problem or needed to schedule a service, it’s always been quick and easy. The last two times I’ve needed service, Doug, one of the technicians, answered the call. I was so lucky to get him. He’s wonderful and fixed the problem quickly. They have someone on call 24/7.I highly recommend Dean ( and Doug) for your air conditioning needs. They’re the BEST !
Chris Spickard
00:33 22 Sep 21
Tech was friendly and was 100% accurate with his diagnosis
Choose Dean Custom Air
- Certified by the Environmental Protection Agency
- Authorized to install and maintain all HVAC makes and models
- A member of your local Homebuilder’s Association
- NATE certified HVAC Technicians
- 50+ years of experience in this industry
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Whenever you’re in need of high-quality, reputable HVAC services, call on the experts at Dean Custom Air. We’re focused on being your first choice for all your heating and cooling needs and we’re ready to deliver the best HVAC services from Bluffton, South Carolina down to Savannah Georgia.
Our technicians are available 24/7, 365 days a year. Whenever you’re in need of professional heating and cooling services, trust the experts at Dean Custom Air to do the job right, each and every time. Call us today!
